Lutherville oral and maxillofacial surgeon Dr. Leonard Spector explains how his professional team puts patients at ease and treats them with respect.
We get so many compliments from patients after procedures about how comfortable they were during procedures, but I realize that many patients are anxious when they first enter an oral and maxillofacial surgery office.
I have a very compassionate team who always keep the patients’ best interest in mind. All of my team members give patients individual attention. They are well-qualified and they always treat patients with the utmost dignity and respect.
There is mutual respect among all my employees. I find my staff to be highly professional and they have a clear focus on patient care that can be seen by the patients, who notice and comment on how well all the team members support each other and work together.
I have also tried to foster a sense of belonging in the office, as I regard myself as a great motivator of people. I have allowed my staff to have a very enjoyable place to work. In fact, they love to come to work because they have a very strong commitment to excellence and they show great passion for their profession.
Above all, I find that when patients are at first concerned about the thought of oral surgery when they arrive, my team puts people at ease and encourages these patients to smile and relax.
One of the hallmarks of my practice is that we spend time with our patients. We do not rush the patients through the process. We try to educate our patients about what they can expect before, during, and after the surgery. Even in post-op appointments, we try to spend time with our patients to listen to their needs, and we are open to talking about anything they would like to discuss with us. We are happy to be there for them.
I have been in practice for over 32 years. Recently, when I opened my own practice again as the only oral surgeon, I was fortunate to attract people who are just fantastic in how they relate to our patients.